TM SIM Replacement in 2026

For TM SIM replacement, first consider whether someone stole your SIM along with your mobile phone. If it was stolen, file a complaint immediately through TM’s official page. Afterward, request a replacement SIM through TM Globe or at a TM store. Please ensure that you have the SIM you wish to replace in your possession. To change your SIM, you will need to provide certain documents and pay a fee; submit these either through the official website or at the store where you are getting the SIM issued. To assist you, we have listed below all the required documents and details regarding the fees.

How to Replace TM SIM

1. Through the Globe One App

• First, install the GlobeOne app from the Play Store or App Store on your mobile device.
• Log in using the mobile number (TM/CM number) for which you wish to request a replacement.
• Once your dashboard opens, you will see an option labeled “SIM Services” click on it.
• After clicking on “SIM Services,” you will see an option to replace a faulty or damaged SIM select that option.
• Here, you will find two options that you need to select. The first option asks whether you truly wish to replace your SIM card, and the second confirms that you are the owner of the SIM; you must select both of these options.
• Next, check your eligibility, verify your identity, provide a delivery address, and submit your request.
• Once the request is submitted, the SIM card will be delivered to you within three to five days.
• After receiving the new SIM, you will need to reactivate it.

Important Note:  This service is exclusively for those whose SIM card has broken. If someone has lost their mobile phone containing their SIM card, they must visit a Globe Center to have the SIM replaced.

If you wish to obtain an Albert Heijn (AH) Bonus Card within your app and you are part of a Dutch family based in the Philippines, you can activate this card using the internet service provided by a TM SIM, which offers the fastest internet connectivity in the Philippines.

2. At Globe Store

• Take the documents mentioned here along with you.
• Visit the store nearest to you.
• Once there, inform the staff that you would like to replace your SIM card.
• Provide the documents and pay the fee as requested by the staff.
• Complete the application process and sign any forms that require your signature; you will then be given your SIM card, or it will be sent to your address.

Fee at Globe One Store

The fees charged on the GlobeOne app differ from those at the Globe TM Store. Here, you are provided with information regarding the fees for both:

Documents Requirement